Course was a breath of fresh air compared with others.
About Us
Our methodology, principles and models are easy to understand and our style of delivery is highly accessible. Our events are enjoyable, energising, motivating and – critically – effective. We’ve never advertised, we don’t do networking events – we generate our business through extending our reach through existing clients and referrals.
We set out to achieve rapid and permanent changes in mindsets, behaviours and processes, resulting in improved performance. We know we achieve these changes because of our own evaluation methodology and because our clients’ testimonials tell us we do. They tell us that our work:
- creates big and lasting shifts in our three core areas of mindsets, behaviours and processes
- has an immediate and profound impact on them, and not just in the work environment
- is different from anything they’ve ever experienced before and leads to big changes in attitude towards training and how they apply it in their day-to-day work
- provides immediately useable tools that they’re itching to get on and use
Not only that, continued feedback means that we know the learning remains embedded within client organisations for many years after our final work.
Integrity and commitment
Our success relies on our integrity and commitment to getting results. We know – and our clients know – that we're delivering the best product and one that's been properly designed to the highest standards. We talk clients out of pieces of work that don't represent the 'right' intervention, which won't work, or could be done more cheaply internally.
Embedding change
We have a number of approaches that define this commitment to embedding change throughout an organisation.
We identify an account manager for all clients. Sometimes, we identify a project manager for each project within the client. The account manager and project manager are in constant contact to ensure lasting change.
Our approach to delivery (usually using more than one trainer) means that members of the team give feedback and coach each other throughout workshops, helping to ensure our standards are achieved.
We design evaluation tools and return on investment questionnaires that ensure that all delegates are under pressure to implement their learning to achieve particular and measurable impacts back in their workplace.
Continuous development
Quality is everything to us and we do what it takes to preserve and improve it.
During events we ask for feedback from delegates as we go, so that we can address any concerns that may exist as we go.
Periodically, we go ‘3-up’ with one of our team when they’re working in the field with someone, to audit their performance and provide the development needed. On these occasions, we don’t charge the client for either of us.