It’s also often about building an individual’s confidence, either in themselves or in how to get something done more effectively.
In these instances, we – and our clients – often prefer to choose a more ‘route one’ approach, drawing on our own extensive experience.
This is our approach:
- Establishing rapport – getting a match – then leading. Pushing them along on the back of the strong connection to help them get what they want.
- Getting the context first – finding out what’s going on, where are they at and where this all fits.
- Finding out what they want and why – getting the leverage we need to be able to deliver for them.
- Working closely with their boss – keeping confidentialities, but going for a ‘pincer movement’ together to help the person get what they want.
- Knowing at which ‘change level’ the client’s blocks are (e.g. mindset or skills) and going for that first.
- Building confidence through sponsorship (i.e. ‘you’ve got something special’).
- Constantly raising the bar with them as their confidence increases – expecting more.
- Being brave as the mentor when there’s a prize to be had – recognising that anger and tears are good sometimes to get the breakthrough that’s needed.
- Making all our experience and knowledge available to them.
- Choosing the right tool for the job e.g. Coach-Sell-Teach or Tell™ – we see all of these as having a valid place in a mentoring relationship.
- Pinning them down to specific, timed actions to get things moving for them.
- Keeping it real – no clichés, management-speak or jargon.
- For some clients, watching them work and then giving them ‘in the moment’ feedback and guidance.